At Napoleons Casino Doncaster, responsible gaming is treated as a core operational obligation. This document sets out the framework applied to protect customers, the tools available to manage gambling activity, and the procedures for accessing support. All practices described reflect the requirements of the UK Gambling Commission (UKGC) and the Licence Conditions and Codes of Practice (LCCP), specifically Condition 3.3.1 on responsible gambling information.
1. Regulatory Obligations
Napoleons Casino Doncaster operates under the licensing framework of the UK Gambling Commission. As a licensed operator, the company is required to:
- Make responsible gambling information readily available to all customers in all areas where gambling facilities are provided, including areas adjacent to ATMs on the premises.
- Provide clear information on how to gamble responsibly, how to use tools that monitor or control gambling activity, and where to access further help or advice.
- Implement and enforce self-exclusion procedures in accordance with UKGC requirements.
- Take all reasonable steps to refuse service to any customer who has entered into a self-exclusion agreement.
These are legal conditions of the operating licence, not discretionary policies.
2. Responsible Gambling Tools
Customers of Napoleons Casino Doncaster have access to a range of tools designed to support control over gambling activity. These tools are available on request and can be applied at any time, subject to verification and processing.
2.1 Deposit and Spend Limits
Customers may set limits on the amount they deposit or spend over a defined period. Limits can be configured on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately.
Requests to increase an existing limit are subject to a cooling-off period before any change is applied. Reductions to existing limits may take effect sooner.
2.2 Session Controls and Reality Checks
Customers may request session duration limits or reality check notifications. These mechanisms provide reminders about time spent gambling and support informed decisions about continuing or stopping play.
2.3 Time-Outs
A time-out is a short-term suspension of gambling activity. Customers may request a time-out for a defined period. During a time-out, access to gambling facilities is suspended. Time-outs cannot be reversed before the selected period has elapsed.
2.4 Self-Exclusion
Self-exclusion is a formal agreement between a customer and the casino to prevent gambling for a set period. Once a self-exclusion is in place, Napoleons Casino Doncaster is required by law to take all reasonable steps to enforce it.
Self-exclusion periods typically range from six months to five years. Customers who wish to self-exclude should speak to a member of staff directly or contact the casino using the details provided in Section 5 of this document.
3. Multi-Operator Self-Exclusion Schemes
In addition to self-exclusion directly with Napoleons Casino Doncaster, customers in Great Britain can register with national multi-operator schemes that extend exclusion across multiple gambling environments.
3.1 GAMSTOP (Online Gambling)
GAMSTOP is the national self-exclusion scheme for online gambling. It allows residents of Great Britain to exclude themselves from all online gambling websites and apps licensed by the UKGC through a single registration. All UKGC-licensed online operators are required to participate in GAMSTOP.
Exclusion periods available: 6 months, 1 year, or 5 years.
The exclusion cannot be removed until the minimum chosen period has elapsed. After the period ends, the exclusion remains active until the customer contacts GAMSTOP directly to request removal.
GAMSTOP contact details:
Telephone: 0800 138 6518
Email: [email protected]
3.2 Gamstop Betting Shops (Land-Based Bookmakers)
Gamstop Betting Shops, previously known as MOSES, is a free multi-operator self-exclusion scheme for land-based bookmakers in Great Britain. It allows customers to self-exclude from multiple bookmakers in their local area through a single request.
Helpline: 0800 294 2060 (free of charge)
This scheme covers land-based betting shops and is separate from the GAMSTOP online scheme. Customers who wish to restrict access across both online and land-based environments should use both schemes.
4. Support Organisations
Napoleons Casino Doncaster directs customers to the following independent organisations for advice, support, and treatment related to gambling harm. These services are free and confidential.
Organisation - Service - Contact
GamCare - Counselling, helpline, self-exclusion guidance - gamcare.org.uk
GambleAware - Education, research, treatment referrals - begambleaware.org
National Gambling Helpline (England and Scotland) - Free confidential support - 0808 8020 133
National Gambling Helpline (Wales) - Free confidential support - 0808 2819 265
These organisations operate independently of Napoleons Casino Doncaster. The casino does not control their services or availability.
5. Contacting the Casino on Responsible Gaming Matters
Customers who wish to apply any of the tools described in this document, request self-exclusion, or raise a concern related to responsible gaming should contact Napoleons Casino Doncaster directly. Staff are trained to handle these requests with discretion and without delay.
Requests for self-exclusion or account restrictions will be processed promptly. Customers are encouraged not to postpone making a request if there are concerns about gambling behaviour.
6. Protection of Minors and Vulnerable Persons
The minimum legal age for gambling at Napoleons Casino Doncaster is 18. Age verification procedures are applied to prevent underage access to gambling facilities. Customers who are aware of a minor attempting to access gambling services should report this to staff immediately.
Procedures are in place to identify and interact with customers who may be at risk of gambling-related harm, in line with UKGC requirements on customer interaction and safer gambling strategy.
7. Principles of Responsible Gambling
The following principles reflect guidance issued by the UK Gambling Commission and are applied at Napoleons Casino Doncaster:
- Gambling should be treated as paid entertainment, not as a source of income.
- Customers should set a budget before gambling and not exceed it.
- Chasing losses is a recognised risk behaviour and should be avoided.
- Gambling under the influence of alcohol or when emotionally distressed increases risk.
- Borrowing money to gamble is not advisable.
- If gambling feels out of control, customers should use the tools and support services described in this document without delay.
This policy is maintained in accordance with UKGC LCCP Condition 3.3.1 and is reviewed on an ongoing basis to reflect regulatory updates and operational requirements.